Systematic, Quick, Proactive
We provide a comprehensive help desk solution to our clients, ensuring near 100% up-time for your IT systems, data-integrity and fastest resolution of issues that their customers face. The defects are recorded in Bug Management system that helps the development team to quickly take charge of any code related issues. We maintain a professional communication with clients’ customers and see to it that they are always informed about the status of issue resolution. We also help you install and configure a dedicated service desk solution such as Jira that enables the customers to raise their requests directly and can track the progress through customer portals. All these requests are handled centrally by service desk agents through agent portal.
A thorough documentation ensures that the service desk team has the clarity on issue resolution and communication protocol.
IMMEDIATE TANGIBLE BENEFITS:
Business certainty in alignment with business & IT objectives and Service Level Agreements (SLAs)
Systematic approach helps you control issue resolution and customer communication
Fastest resolution of major issues
Improved customer satisfaction index